HOW TO CONTACT SOE CUSTOMER SERVICE
There are three ways to contact Sony Online Entertainment Customer Service
Open a Support TicketEdit
Account, billing, and technical help is available Monday through Friday from 10:00am - 7:00pm PT (excluding holidays).
Additions Contact InstructionsEdit
Users with Station Accounts which are not subject to Restricted Activation may contact Customer Service by e-mail or chat by completing the applicable form located through a link from our Knowledge Base.
If you wish to contact them about a return, please send an e-mail to firstname.lastname@example.org. Please see their return policy above for further details.
If you are a business customer of SOE located in any country in the European Union and you have purchased any SOE product and/or service, you have the right to request an itemized invoice for your purchase which separately details any VAT paid in connection with such purchase. You may execute such request by contacting customer service, as described in this section. Whether you are a business customer or an individual customer of SOE, you are entitled to have access to a copy of your invoice, at any time upon request, when such invoice is for an amount above Euros 120.
Additional support information is available Monday to Friday 10 a.m. – 7:00 p.m. PST via phone at:
(858)-790-7827 for Star Wars Galaxies; and
(858)-537-0898 for EverQuest, EverQuest II, Everquest2x EverQuest Online Adventures, PlanetSide, Matrix Online, Vanguard, Pirates of the Burning Sea; and
(858)-790-5200 for Free Realms.
International Phone Support:
United Kingdom 44-870-600-0267
French 33-825-120-549 (within France) 33-171-230-495 (French support outside of France)
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